Refund policy

Shipping & Returns Policy – SABANAH

1. Nature of the Products: Made-to-Order and/or In-Stock

SABANAH products are either available in stock or made-to-order depending on the models.
Delivery times may vary based on:

the level of customisation,
stock availability,
or artisanal production requirements.

If a specific extended lead time applies, it will be clearly indicated on the product page or during the order confirmation.

2. Delivery Times and Shipping Areas

2.1. Standard Delivery Times

Delivery times apply from the date of payment, unless stated otherwise:

France & European Union: 5 to 10 business days
Rest of the world: 10 to 15 business days

These delivery times are indicative and may vary depending on the carrier, the time of year, or made-to-order production lead times.

2.2. Shipping Destinations

SABANAH ships to:

Metropolitan France,
the entire European Union (excluding overseas territories and Norway),
Monaco.

For any other international destination, please contact us for a shipping quotation.

2.3. Delivery Restrictions

We cannot deliver to:

P.O. boxes,
hotels,
cafés, restaurants.

3. Shipping Fees

3.1. Free Shipping

Shipping is free for all orders delivered within Metropolitan France.

3.2. Other Destinations

Shipping fees for all other destinations are calculated automatically at checkout.

4. Receiving Your Order

Upon delivery, the Customer must:

check the condition of the parcel(s),
verify the conformity of the items,
and write any reservations directly on the carrier’s delivery slip.

If a parcel appears damaged, the Customer must:

open it in the presence of the delivery driver,
refuse the delivery if the product is damaged,
notify SABANAH within 24 hours, with photos, at flajolet.noel@sabanah.com.

5. Right of Withdrawal – 14 Days (EU Customers Only)

In accordance with EU Directive 2011/83/EU and the French Consumer Code, Customers have 14 days to exercise their right of withdrawal, without needing to justify their decision.

5.1. Return Costs

Direct return costs are borne by the Customer.
In the event of a delivery error, non-conformity or defect covered under warranty, return shipping costs are covered by SABANAH.

Please note: customs duties and import taxes are never refundable.
In some countries, the Customer may contact local customs directly to request reimbursement.

6. Return Procedure

6.1. Mandatory Prior Request

Before returning any item, the Customer must contact SABANAH:

by email: flajolet.noel@sabanah.com,
or by phone: +33 (0)1 47 16 16 17.

An official Return Authorisation and the return instructions will then be provided.
Items returned without prior agreement cannot be accepted.

6.2. General Return Conditions

Returned items must be:

in perfect condition,
in their original undamaged packaging,
clean and unused,
complete (including all accessories and manuals).

Any item that is:

used,
incomplete,
damaged,
dirty,
or returned with a damaged box,

will be rejected and may be reshipped to the Customer at their own expense.

6.3. Bulky Items

Bulky returns (wooden pieces, Inuit mattresses, Le Couture sofas, etc.) may generate significant shipping costs.
Customers are advised to verify estimated return costs beforehand.

7. Refunds

Once the item is received and inspected, SABANAH will issue a refund:

using the same payment method as the original transaction,
without undue delay, and within 14 days,

subject to the banking institution’s processing times.

8. Repeated Returns

To maintain high-quality service, SABANAH reserves the right to refuse future orders from a Customer exhibiting abnormal or repeated return patterns.

9. French Manufacturing

All SABANAH products are made in France in collaboration with renowned French luxury and high-craftsmanship workshops.
This guarantees:

exceptional expertise,
durable quality,
and artisanal attention to every detail.

SABANAH Key Commitments

Free shipping within Metropolitan France
14-day return period (EU only)
100% French craftsmanship and manufacturing